A refundable credit balance may result on your student account due to financial aid/ loan payments, over-payments and /or account adjustments. Refunds for overpayments or credit balances as a result of dropping a course will be processed thirty (30) days after the end of late registration (for freshmen), or within fourteen (14) days after the credit balance appears on the student account during the semester. All charges and payments must be stated on the account before a refund will be processed. After the refund is processed, students are liable for any additional charges that may result from reductions in financial aid awards and/or other adjustments to tuition and fees.
As part of Delaware State Universities’ efforts to provide students with a more efficient and timely process, the University has partnered with BankMobile to provide direct deposit options for refunds from financial aid and other sources. The advantages of having your refund deposited direct into your bank account of your choice is that you will receive your refund faster and more securely.
Accessing Bank Mobile
Students can access BankMobile and select their refund selection by following the steps listed below:
Visit:refundselection.com or https://www.refundselection.com/refundselection/#/welcome/continue
- Enter your personal code. If you do not have a personal code, please request one.
- Select How You Want Your Refund Delivered
- Provide your checking/savings account information or open a BankMobile VIBE account
Please note: If no refund option is selected with BankMobile, a check is mailed to your mailing address or permanent address listed in Banner Self-Service after 21 days.
Parent PLUS Refunds
Refunds are only issued to the student if the parent has selected the credit balance to be sent to the student. However, if the credit balance is the result of a Parent PLUS loan and the parent checked the option on the loan application to receive the refund rather than the student and provided a valid address on the loan application, then the refund for the Parent PLUS refund will be sent to the parent.
It is very important to note that parents are not always sent the refund from a Parent PLUS loan because the Parent PLUS refund MUST be the payment that causes the credit balance on the student account.