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Advising FAQs

  1. How can I contact my Advisor?
    Click the Academic Advisement Directory to locate your Advisor’s email.
  2. Where can I see information about my degree progression?
    You can find your degree plan and track your progress in DegreeWorks under Student View.
  3. Who is my PRIMARY ADVISOR?
    Please reference the Academic Advisement Directory and review your DegreeWorks audit under student view to find your advisor information. 

    You can also reference your Navigate app to view your advisor and the success team will be listed. 

  4. How do I make an appointment with my Advisor?
    Schedule an appointment. Walk-Ins are welcomed but must be approved by your Academic Advisor due to COVID-19 restrictions. 
  5. How will my advisement and registration be completed? 
    Advisement sessions and registration will be completed in person and remotely case by case bases. Please schedule an appointment. 
  6. What if I do not have consistent internet service at home?
    Inform your instructor via Blackboard or email and copy the primary Advisor that you do not have access to reliable internet service. You may need to access resources within your local community, if possible. 
  7. How will classes be offered this semester? 
    Classes will be held face-to-face, hybrid, or online. Please contact your professors via email or Blackboard to ask how each course will be delivered. The definition of each course format is listed below.
    • Face-to-face courses are held on campus in a traditional classroom setting.
    • Hybrid courses will be delivered virtually and in the classroom. 
    • Online courses are 100% virtual and do not have a set meeting time. However, students must access the class via Blackboard frequently and adhere to deadlines.    
  8. What are some helpful tips I need to know about taking online courses?
    • Communicate with your professors.
    • Your commitment to your academic success is important: enjoy the experience of virtual learning. Check Blackboard DAILY!
    • Planning is critical; sign into Blackboard at the same time you would be attending face-to-face lessons to complete assignments.
    • Please take advantage of our online tutoring service
  9. Where can I find the contact information for my instructor? 
    • Check your schedule in Banner Self-Service for your instructor’s name and email
    • Click https://directorysearch.desu.edu/DirectorySearch/ 
    • Change the box labeled “Starts with” to “Contains.”
    • Type your professor’s name, and their contact information will appear 
    • Your professor’s contact information should be also be posted on Blackboard. 
  10. What should I do if I want to withdraw from a class?
    Contact your Advisor and instructor to discuss your options. If you elect to withdraw, your Advisor will send you an electronic form to withdraw from the course. The deadline to withdraw from a class is Wednesday, April 12th, 2023.  Please reference the Academic Calendar for the most recent date. 
  11. Who do I contact if I need accommodations for class?
    The Center of Disability Resources (CDR)’s mission is to provide equal opportunities and equal access to education, programs, and activities for all students with disabilities at Delaware State University. Ms. Juliana Senyk, your Student Accommodations Coordinator,  will meet with students virtually to assist them. Please see contact information and office hours below.

    Ms. Juliana Senyk, M.A. - Student Accommodations Coordinator
    Email: JSenyk [at] desu.edu
    Phone: 302.272.9268 or 302.857.7060

    Office Hours: Monday, Tuesday, Thursday, Friday - 8:30 AM - 4:30 PM; Wednesday 8:30 AM - 6:30 PM
    Website: Center for Disability Resources

  12. Whom can I contact if I need help?  
    • Advising Questions: Click Academic Advisement Directory to email your Advisor
    • Blackboard Questions: Monday to Friday from 8:30 AM to 4:30 PM call 302.857.7122 or email blackboard [at] desu.edu. For after-hour Blackboard support, call 844.570.6766 or click http://desu.edusupportcenter.com 
    • Banner-Self Service/ All Other Technology Questions: Call 302.857.7028 
    • Course Questions: Contact your instructor via email
    • Counseling Services: Email Counseling.Services2020 [at] desu.edu or call 302.857.7381 for an appointment
  13. Whom do I speak to if I cannot return to my home or don’t have a permanent residence? 
    If you currently live on campus, notify your Resident Director.  If you do not live on campus, contact the Department of Housing and Residential Education at housing [at] desu.edu or 302.857.6326  for assistance.
  14. What if I have questions about my Scholarships? 
    The Office of Financial Aid virtual meeting room is open Monday – Thursday from 8:30 AM – 8:00 PM and Friday from 8:30 AM - 2:30 PM.            
  15. What if I need to contact someone about my bill and costs?
    The Office of Student Accounts is open Monday – Thursday from 8:30 AM – 8:00 PM and Friday from 8:30 AM - 1:00 PM
  16. What if I need to contact the Records & Registration office?
    The Office of Records & Registration is open Monday – Friday from 8:30 AM - 4:30 PM. at 302.857.6375 or email registrar [at] desu.edu  
  17. What if I need to contact someone at the university and don’t know their department? 
    Click https://www.desu.edu/about/campus-contacts for the Campus Directory. Use the contact information below for general questions. 
    • Hours: Monday – Friday from 8:30 AM - 4:30 PM
    • Phone: 302.857.6060
    • After-Hours Phone: 302.857.6290