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ALEKS Help

  • The ALEKS Placement Test codes and credentials will ONLY be sent to students who have accepted their admissions offers and committed to the University. Once you officially accept your offer to attend DSU in the Admissions Portal, you will receive an email with your ALEKS Placement Test information and Class Code. 

  • If your academic year Class Code and credentials have not been sent over before the June 1st deadline, please reach out to Admissions [at] desu.edu to confirm your acceptance and commitment. Feel free to reach out to StudentSuccess [at] desu.edu for general or schedule-related support.  
     

  • For Respondus Monitor support, visit the Respondus Knowledge Base or the Respondus Lockdown Browser Troubleshooting for support or to submit a Support Ticket.

     

  • If you experience an issue when entering Banner Self Service, contact Delaware State University IT Help Desk at 302.857.7028
     
  • If you experience a technical issue within ALEKS, contact ALEKS Higher Education Customer Support:
    • Hours (Eastern Time):
      • Sunday, 4:00pm to 1:00am
      • Monday - Thursday, 7:00am to 1:00am
      • ​Friday, 7:00am to 9:00pm
    • Email: contact ALEKS
    • Telephone: 714.619.7090
    • Website: http://support.aleks.com/assess_placement
       
  • If you need to consult with someone prior to New Student Orientation, please contact DSU Admissions at 302.857.6351 or admissions [at] desu.edu.
     
  • If you have a financial aid question, please contact DSU Financial Aid at 302.857.6250 or faid [at] desu.edu.
     
  • If you have any questions about disability-related accommodations (documentation required), please contact the Center for Disability Resources. Email: cdr [at] desu.edu