Mission and Vision

Purpose

The Student Accounts Office is dedicated to providing the utmost in customer service and financial integrity.

Mission

The Student Accounts Office is an integral part of Delaware State University under the guidance of the Division of Strategic Enrollment Management and partner in carrying out and actualizing Delaware State University’s overall mission, vision, and strategic plan. The mission of the Student Accounts Office is to increase opportunities for student access to and success in higher education by helping students and their families seek, obtain, and make the best use of all financial resources.  The mission of the Student Accounts Office is to ensure financial integrity in the cash management of university funds and to provide exceptional customer service to the university community while helping students assume financial responsibility for their education. The Student Accounts Office strives continually to enhance student success, improve institutional quality, and adapt our policies to meet all technological advances.

Vision

The Student Accounts vision is to continue development, maintenance, and enhancement of automated system processing.

  • Create cost effective and innovative solutions to changes in regulatory requirements.
  • Contribute to the enrichment and advancement of the university community.

Student Accounts will continue to evaluate policies and procedures to accomplish our mission in a changing environment as the university operates with professional integrity.

Core Values

  • Every employee has the Right, will be given the Opportunity, and will be Expected to Develop to his/her maximum capability for executing work.

  • We strive to treat our customers with respect and courtesy, while providing prompt service and accurate information.

  • All tasks are done with excellence through effectiveness and efficiency, and with a positive attitude.

  • We strive to conduct our relationships with honesty and integrity with the goal of establishing mutual trust and respect.