Home > Academics > Adult/Continuing Education > Micro Certifications

Micro Certifications

  • Professional Customer Service
    • The Professional Development Certificate in Professional Customer service provides the foundation for quality customer service and focuses on building life-long customer relationships strategies.

  • Hospitality Leadership and Management
    • Professional Development Certificate in Hospitality Leadership and Management will help you to become a more capable and caring leader. You’ll be introduces to concepts of  organizational change, quality management among more. You’ll also explore your own leadership style and identify your personal values, vision and mission – so you can better choose the organization that most closely aligns with your needs.

  • Hotel Disaster and Risk Management
    • The Hotel disaster and risk management (CHDRMP) has been designed to provide learners  with a comprehensive understanding of strategy to mitigate against disaster loss, defines humanitarian response within the framework of an understanding of development, with vulnerability and disaster risk reduction. This course addresses disaster management in a comprehensive and holistic manner, including, pre-disaster preparedness and mitigation, post disaster rehabilitation, reconstruction and recovery and disaster risk reduction.

  • Hospitality and Tourism Trainer
    • The Certified Hospitality and Tourism Training (CHTT) certificate is will enable you to become a more valuable trainer by enhancing your hospitality knowledge and skills.  This certification will also sharpen your skills in the principle of adult learning and how to apply those principles in delivering well planned and executed training sessions.

  • Hospitality & Tourism Supervisory Skills 
    • With a Professional Development Certificate in Supervisory Skills, you will be able to sharpen your skills in areas such as, Customer-service, problem-solving, leadership, listening, interpersonal, organizational, and managerial skills. Improve your supervisory abilities and earn recognition for your skills, knowledge, experience and commitment to professionalism by earning this certification.

  • Protocol and Etiquette 
    • Professional Development Certificate in Protocol and Etiquette been designed to present international etiquette and protocol to individuals who wish to pursue their professional career in business etiquette or just to develop their etiquette skills.

  • Food & Beverage Service (Server)
    • This certification is designed to provide the basic skills one would need as a food and beverage server. The course covers areas including, dinning room operations, bar operation and customer relation along with the general hospitality knowledge and soft skills needed in the hospitality industry.

  • Food & Beverage Service (Captain)
    • This course was designed to equip students with the requisite supervisory skills required to hone the food and beverage operation within hotels and /or independent food establishments.

  • Hotel Operations 
    • Running a successful hotel today is a highly collaborative process involving many roles. The Professional Development Certificate in Hotel Operations is particularly beneficial for industry professionals who: have accumulated experience; require further certification for advancement or promotion in their field. Focusing on key areas of hotel operation including, hotel operations, the systems that hotels rely on, and the managers and staff who run them.

  • Restaurant Operations & Service 
    • Professional Development Certificate in Restaurant Operations & Service certification is a comprehensive course to provide you with everything you need to know to restaurant operation and service. The course provides you with insight, information, skills, and advice to help you fulfill your role as a restaurant manager and exceed your clients’ expectations daily.

  • Front Office Operation
    • The Certificate in front office operation is meant for beginners aspiring to enter hospitality industry particularly in the Front Office Operations as well as experienced ones to groom them into certified professionals who aspire to work in the ever growing hospitality industry. It is particularly useful for all those who look forward to meeting people, socializing with people from diverse cultures and backgrounds as an integral part of their profession.

  • Housekeeping Operations
    • This module describes the housekeeping function in hotel operations. It identifies effective workflow systems and describes important elements in the housekeeping function. After completing the training session, participants should be able to, identify the function of the housekeeping department, discuss guest room cleaning and sanitation, identify the Housekeeping documentation and demonstrate housekeeping inventory systems  and among other functional areas of the housekeeping department.

  • Fast Food Operations 
    • Coming soon…

  • Food Service Operations 
    • Professional Development Certificate in Food Service Operations solidify learners existing experiences in the food service sector by focusing on topics such as, the HACCAP system, types  of service in the  Food Service Operations, kitchen Operation, recipe and Meal Costing and kitchen Brigade system.

  • Spa Operations 
    • This certification will allow candidate to sharpen their skills in relations to operate efficient, profitable spas that offer luxurious services and ambiance. Students improve their business acumen skills and learn how to manage daily operations, such as staffing, spa design and service pricing. The course also highlights customer service skills, as well as an understanding of business operations and spa services.

  • Food Cost Control
    • The Professional Development certificate in  Food & Beverage Cost Control course will give the you the tools required to maintain sales and cost histories (the past), develop systems for monitoring current activities (the present), and learn the techniques required to anticipate what is to come (the future). This course will provide you all the cost control–related information and tools you will need to achieve success levels that match your own highest career goals.

  • Tourism Management
    • The certificate in hospitality and tourism management is designed to prepare students for employment in hotels, restaurants, travel agencies, and other related businesses, and to help them progress from entry level positions to supervisory roles. Learners will be able to Improve customer service and build relationships in the hospitality industry through team building skills, leadership, and coaching. Improve accommodation operations through metrics, customer service, software applications, and interviewing.

  • Rooms Division Management
    • This certification aims to recognize high proficiency in facilitating the complete accommodation of all patrons of the lodging facility that they serve. By enrolling in this course you will be able to cover topics that will help to hone your skills  that will help you in  collaborate with all levels of the facility’s staff in order to ensure that the facility remains sufficiently in-sync in terms of quality standards and the highest priority directives for addressing patrons’ needs.

  • Culinary Supervision
    • In this course students will learn about the fundamentals of kitchen supervision, keys to managerial success and the art of delegation to run the culinary operation effectively and efficiently.  

  • Kitchen Planning & Management 
    • Professional Development certificate In Kitchen Planning Management is intended to provide essential skills for those actively pursuing employment in kitchen operations management as well as to upgrade the skill sets of busy professionals working in the industry. The courses required for this kitchen operations certificate expose you to varied aspect of the kitchen, including the kitchen Brigade system, leadership dynamics of the Kitchen Operation and kitchen functions, assignments, and job analysis.

  • Hotel Guest Room Interior & Design
    • This course will introduce students to the elements and principles of hotel guest room interior design. Students will also develop awareness of the importance of color, light, and texture as they are elements of design, and of theoretical principles of design to create aesthetic appeal.

  • Baking & Pastry Operations and Entrepreneurship
    • This course is designed to enhance the fundamental baking and pastry skills of students from an entrepreneurial approach. Students will be exposed to the essentials of a small business from the generation of an idea through the actual operation.

  • Hotel Marketing & Sales
    • This course will provide students with a background of marketing principles involving market segmentation, analyzing potential markets, and establishing consumer satisfaction and increased hotel products and services sales in the marketplace.

  • Tourism Destination Management 
    • In this course students will examine how and why tourists make destination choices and learn how to develop a strategic marketing system that emphasizes the destination’s distinctive appeal.

  • Tourism Product Development, Logistics & Supply Chain Management 
    • This course is designed for students to understand the basics of tourism product development supply and demand. Students will develop the skills and competencies of professionals working in the areas of - storekeeping, and inventory control. 

  •  Executive Butler Service
    • This course is designed for students who are interested in butler service provision in the luxury and private settings of hotels and resorts, yachts, and private jets. Students will be introduced to professional service skills and exceptional standards of butlers in different aspects, such as etiquette and protocol, valeting services, table management, housekeeping management, and food & beverage preparation.

  • Hotel Accounting
    • This course describes the essential accounting for anyone in the hospitality industry, which includes hotels, restaurants, spas, and similar businesses. It familiarizes the accountant with basic concepts and then addresses the various types of financial statements and the accounting needed to construct them. More detailed accounting topics include payroll, fixed assets, and payables. There are also many managerial accounting topics, such as the construction of a budget, price formulation systems, cost-volume-profit analysis, and cash management. In short, the course prepares the accountant for any accounting issues likely to arise in the hospitality industry.

  • Hotel Night Auditing and Operation
    • This course is designed to provide students with the fundamental principles of night auditing and the importance night auditing to the hotel operations. Students will be exposed to the various areas covered by the night auditor in the hotel operation.

  • Executive Hotel Management / Assistant General Manager Seminar 
    • Coming soon…

  • Executive Food & Beverage Seminar
    • In this seminar, you will learn key concepts, strategies, and practical skills necessary for managing, owning, and operating a successful restaurant, bar, or other food and beverage business. Develop confidence in your ability to manage your business’s finances and learn key operational functions like menu design, income statement analysis, pricing, margin analysis, supply chain management, guest service processes, and employee engagement and performance.

  • Executive Housekeeping Seminar
    • This course is designed to introduce the students to the housekeeping department of the hotel, the function and structure of the department and roles of the personnel in the department. The course also allows students to gain management skills which are particularly important in the accommodation industry

  • Airport & Airline Operations Seminar
    • In this seminar, you will learn key concepts, strategies, and practical skills necessary for managing, owning, and operating a successful restaurant, bar, or other food and beverage business. Develop confidence in your ability to manage your business’s finances and learn key operational functions like menu design, income statement analysis, pricing, margin analysis, supply chain management, guest service processes, and employee engagement and performance.

  • Conference and Events Management 
    • This event management course has been designed for those with an existing interest in contemporary events in general, though perhaps no specific prior qualifications or experience.  Candidates are gradually and comprehensively introduced to the most important elements in the event planning process, along with what exactly it is the events manager does and how to build a successful career. This introductory course will provide participants with the practical skills and knowledge required to successfully plan, implement, organize, manage, monitor, and evaluate special events.

  • Executive Hotel Financial Controller Seminar
    • In this online course, you will examine about several intersecting areas of the hospitality financial landscape: financial statements analysis, budgeting and forecasting, and advanced corporate finance. This course will provide an application of financial and managerial concepts useful in analyzing hospitality operations. The course will provide a background in financial accounting and financial statement analysis, and use tools to analyze cash flows, results of operations, and financial position. Managerial accounting tools will also be explained, examined, and applied as they relate to the decision-making process within the organization.

  • Menu Planning & Design 
    • This course introduces the student to the principles and techniques of the planning steps involved in designing menus for different occasions and applications. The planning of menus, considering available resources, society needs (desires), demographics, market demand and economic feasibility. The theme and profile of different establishments will be analyzed. Menu merchandising/marketing considering limitations such as: facility layout, product and labour availability will be studied. 

  • Executive Hotel Human Resources Seminar 
    • Coming Soon…

  • Executive Hotel General Manager (Seminar)
    • Coming Soon…

  • Hotel Concierge Operation
    • Coming Soon…

  • Hotel Laundry Operation and Management
    • Coming Soon…

  • Hotel On Property Revenue Management 
    • In this course students will examine the most critical revenue management skills and tactics essential to the Revenue Manger to maximize hotel profits in the most cost-effective manner. Students will also explore the fundamental principles in revenue management.

  • Restaurant Management 
    • In this course students will be exposed to managerial skills and competencies required to run a successful restaurant operation effectively and efficiently. Students will also learn how managers strategically plan, organize and market their restaurant in a highly competitive industry.

  • Tourism & Attractions Management
    • In this course student will examine the art and skills associated with tourism and attraction management. Students will also explore the trends in customer behavior in selecting tourist attractions and destinations.

  • Eco Tourism Management
    • This course is designed to provide students with the fundamentals of Eco Tourism and the importance of eco-friendly tourist activities in the modern tourism industry. Students will also explore the best practices in tourism and the major impacts of Eco Tourism.

  • Contemporary Gastronomy Development, Practice & Management
    • This course is designed to provide students of the historical development and principles of contemporary gastronomy. Students will examine the current trends in contemporary gastronomy and examine how culture affects patrons eating habits.  

  • Food Science & Technology 
    • In this course students with explore the physical, chemical and biological principles of food pressing, preservation and storage. Students will also examine issues affect today’s agriculture industry both locally and internationally. 

  • Club Management & Operations 
    • In this course students will examine the economic, social, and physical issues affecting the club operations. Students will also be exposed to the types of club and how to effectively hone the club operations in the dynamic industry.  

  • Executive Hotel Operation Seminar 
    • This seminar aims to train men and women to be knowledgeable and professional in the operation and management of hotels, and in hotel positions.  Hotel departments perform many operations which need trained, efficient staff to ensure guest satisfaction, and section leaders to control and guide them.  Hotels vary in size, standard and type, and cater for guests with differing demands, which requires managerial understanding and skill.  Hotels must be correctly and carefully marketed and promoted, and finances managed to avoid losses; all hotels are businesses with common functions and their prosperity and profitability requires managers with the skill and ability to ensure staff are effective, that guest needs are met, and that a quality service is provided. This Program covers all these aspects and more.