Help Desk Mission

The mission of the Help Desk is to provide faculty, staff, and students at Delaware State University with a single point of contact to access appropriate levels of computing and network services, and the technical support essential to use these services in an efficient and effective manner. 

The computing problems, issues, and concerns of faculty, staff and students are logged in our help desk software, Track-It!.  Track-It! enables the staff to track calls and provide problem resolution.  All campus users may contact the Help Desk about general information on computing and technology.

How to contact us:

1. Email the IT Help Desk. This is most efficient way to generate a service request.  Send your request to Support@desu.edu , be sure to include the nature of your problem in the subject line (Printer, Banner, Monitor, etc.) and a detailed description and your contact information in the body of the message.
    
2. Phone the IT Help Desk at 302-857-7028, especially for urgent assistance. Weekend and after-hours calls are directed to our voice mail and messages are attended to during the IT Help Desk office hours (see Sidebar).

Frequently Asked Questions

• Service Requests
• IT Sponsored Training
• Telecommunications
  •  Telephone Functions
  •  Voice Mail Operations
• Student Minimum Computer Requirements
• Student Printing