Technology

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Help Desk Computer Labs

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  Help Desk Computer Lab Locations MAIN DOVER CAMPUS LIBRARY COMPUTER LAB, ROOM 128 / 129 (Computers: 30, with printing) Mon. - Thur. Fri. Sat. Sun. 8:00 a.m. - 11:45 p.m. 8:00 a.m. - 7:45 p.m. 9:00 a.m. - 4:45 p.m. 2:00 p.m. - 9:45 p.m. LIBRARY CLC COMPUTER LAB, ROOM 206 (Computers: 16, with printing) Mon. - Wed. Tues. - Thurs. 1:00 p.m. - 8:15 p.m. 1:00 p.m. - 8:45 p.m. Bank of America Building SCHOOL OF MANAGEMENT LAB, ROOM 319 (Computers: 45, with printing) Mon. - Fri. 9:00 a.m. - 9:00 p.m. MLK COMMUTER LOUNGE COMPUTER LAB (Computers: 7, with printing) Mon. - Fri. 9:00 a.m. - 9:00 p.m. UNIVERSITY COURT YARD APARTMENTS LEASING CENTER COMPUTER LAB (Computers: 10, with printing) Mon. - Fri. 9:00 a.m. - 9:00 p.m. EH COMPUTER LAB, ROOM 104 (Computers: 23, with printing) Mon. Tue. Wed.-Thur. 2:00 p.m. - 6:00p.m. 9:00 a.m. - 12:00 p.m./3:00 p.m. - 7:00 p.m. 3:00 p.m. - 7:00 p.m. ETV COMPUTER LAB, ROOM 128 (Computers: 30, with printing) Mon. & Wed. Tues. Thurs. & Fri. 9:00 a.m.- 5:00 p.m. 9:00 a.m.- 12:00 p.m. 9:00 a.m.- 4:00 p.m. BIOLOGY LAB - ROOM 104 - SCIENCE BUILDING (Computers: 20, with printing) Mon. & Wed.   Fri. 12:00 p.m.- 3:00 p.m. / 5:00 p.m. - 8:00 p.m. 12:00 p.m. - 5:00 p.m. ADMINISTRATION BUILDING KIOSK COMPUTERS* (First Floor Lobby) Mon., Wed, Fri. Tues. - Thurs. 9:00 a.m. - 1:00 p.m. 10:00 a.m. - 1:00 a.m. and 1:00 p.m.- 2:00 p.m. * To access grades, schedules, or account information only WILMINGTON CAMPUS COMPUTER LAB (Computers: 20, with printing)  

Live

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Webmail

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Faculty / Staff Students Login to Microsoft Exchange Email Problems Logging In? Note: If you have forgotten your password or your account password has expired after 90 days, you will need to contact the DSU IT Helpdesk by calling (302) 857-7028. This is a 24 hour / 7 days a week helpline. You may also visit the DSU onsite helpdesk located in the Bank of America building in room 313. Office hours are 8:30 am to 4:30 pm Monday through Friday. Login to Office365 If you experience problems logging in to your account, please contact the help desk on (302) 857-7028 for assistance. Self-Service Password Reset Before using the Self-Service Password Reset procedure you will need to setup your challenge questions.  Visit the registration page to set up. After completing the registration process you can go to https://pwdreset.desu.edu at any time to change your password. Password Requirements The password must be at least six characters long. The password must contain characters from at least three of the following four categories: English uppercase characters (A - Z) English lowercase characters (a - z) Base 10 digits (0 - 9) Non-alphanumeric (For example: !, $, #, or %) Note: The password cannot contain three or more consecutive characters from the user's account name Step by step instructions can be found here.  

Campus Cable TV

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  Telecommunications   The University's cable television service provider is Comcast Cable. Presently, all student dorms have full access to cable television. If there are any problems or concerns regarding student cable access or reception, please report them directly to the Residence Life office who will then forward the request. Cable Channel Lineup The following channels are available as of January 2001: # Description 2 WBOC-CBS Salisbury 3 KYW Philadelphia 4 LO Tapes 5 LO College CG 6 LO Tapes 7 WMDT Salisbury 8 TBS 9 WXTF Philadelphia 10 A&E 11 Discovery 12 WHYY Philadelphia 13 CNN 14 DSU 15 DSU Radio 16 HBO 18 CNBC 21 TNT 22 USA 23 ESPN 25 FAMILY 26 MTV 27 VH1 28 Weather Channel 29 Nickelodeon 30 BET 31 Lifetime 32 C-SPAN2 33 C-SPAN 34 WPIX 35 WCAU Philadelphia 38 WBOC Salisbury 39 WPHL 43 WGBS Philadelphia 44 PAX  

Telecommunications

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  Division for Technology and Information Systems The Office of Telecommunications at Delaware State University started in September 1999. The University is committed to raising the level of technology to its highest standard, in keeping with its own agenda. Delaware State University's state-of-the-art telecommunications system offers a wide variety of services to meet the requirements of faculty, staff, and students. The University's new Lucent Octel Voicemail System has served as a great communication link between our student, faculty and staff. Brochures are available from the Office of Telecommunications that provide instruction on telephone set and feature use. For brochures, information, or assistance related to the telecommunications system, please call the Office of Telecommunications at X7009, or e-mail Miss Charmaine Babb, Telecommunications Manager. It is our vision that the future of communications at Delaware State University empower the institution's forward thrust. The Office of Telecommunications is located in Grossley Hall, Room 131. All suggestions are welcome. Please refer them to Miss Charmaine Babb, Telecommunications Manager or call (302) 857-7009. Delaware State University provides electronic and digital communication for employees and students. Voice mail and e-mail are increasingly used to keep faculty, staff, and students aware of campus social, cultural, and educational events, as well as inclement weather closings, etc. This not only serves as a cost savings to the University, but also gets information to interested parties within minutes, instead of days. We encourage all members of the campus community to take advantage of these communication options that will help you to be more knowledgeable about Delaware State University. Exchanges There is only one exchange used on campus, 857. When calling the University Courtyard Apartments off campus, please dial 744-XXXX. Otherwise, the University Courtyard Apartments can be reached on campus by just dialing the 4-digit extension desired. Dialing Instructions On campus calls 4-digit extension Local Verizon information 9 + 411 Long distance information 9 + 1 + (area code) + 555-1212 International dialing 9 + 011 + country code + city code + local number If operator assistance is needed 9 + 0 Requests for new equipment All requests for new equipment, service, relocation of existing equipment, or modification of existing equipment, must first have the approval of the Budget Unit Manager. Upon receipt of approval, requests should be forwarded to the Office of Purchasing. No verbal requests will be honored. The Office of Telecommunications must be informed of all work. Generally allow three to five days from the date that the Office of Telecommunications receives the work request for the work to be completed. Please submit your request as far in advance of the date you need service as possible. If extra wiring or installation of conduit is required within the building, the final determination will be made by the Telecommunications Manager and the contractor assigned to do the work. Please note that a Purchase Order number is needed for all work requests. Directory Changes To ensure the availability of accurate directory information at all times, it is vital that all changes be reported in writing promptly to the Office of Telecommunications. Also, to correct directory information on the website, e-mail any name, title, location, or phone number changes to the webmaster at webmaster@desu.edu. New staff members should include their D100 number. Telephone Billings Departments and offices are currently billed by the University accounting department according to the main billing numbers of the system in each budget. The following general actions are taken by the University with respect to processing the bills: Updating the master telephone equipment, record and distribution of equipment, general service and system costs to the various budget units. Budget units are invoiced their applicable charges by computerized R-S-1 which is supported by a copy of the telephone company bill and a computer produced summary of charges.  

Request Help Form

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ASO Help Desk Request Form

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Information Technology

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Division of Information and Technology

Delaware State University
1200 North DuPont Highway
Bank of America Building, Suite 313
Dover, Delaware 19901
 
Hours: 8:30a.m. To 4:30p.m.

Help Desk: 302.857.7028

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Mission Delaware State University’s Information and Technology Services Division is a provider of state-of-the-art technology systems and support services, which empower the academic, business, and residential communities of the Institution. Working hand-in-hand with our constituency, we will deliver technology solutions which strengthen and support the Institution’s mission of serving as the premier provider of higher education, research, and community service within the State of Delaware and surrounding vicinities. New Staff and Faculty Members Do you need a new computer account to log into Banner? If so, please complete, print, and sign the following forms and bring them to the IT Help Desk located in the Bank of America Building, Suite 313. Banner Access Request Form Acceptable Use Policy for all University Faculty and Staff Computer Network Users Help Desk If you need assistance, please contact the Help Desk at 302.857.7028. 

Privacy Statement

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Delaware State University has created this privacy statement in order demonstrate our firm commitment to privacy. The following discloses the information gathering and dissemination practices for this web site. Information Automatically Logged This site uses your IP address to help diagnose problems with our server and to administer our site. This site records the browser type to monitor market penetration of various web browsers so we can better determine the Internet technologies we may utilize in the design of our pages. This site uses page referrer data - that is, information about the page that linked you to this page - to determine to what extent our page is referenced by other resources on the Web. This data may be used to preserve the integrity of our computing resources. Personal Information We do not share any personal information with any third parties. Any personal information entered in any forms is considered to be freely given for the sole use of the party for which it is intended. Links to External Sites This site contains links to other sites. Delaware State University is not responsible for the privacy practices or the content of such web sites. Security This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. Log file access is restricted to system administrators while stored on the server. Log files are rotated regularly and archived in a secure location. User and password information is encrypted before it is transmitted across the network. Users should also consult Delaware State University's Policy on Acceptable Use Delaware State University complies with all statutory and legal requirements with respect to access to information.

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